Customer Success Manager

About SpotDraft:

SpotDraft is an AI-driven, end-to-end contract automation platform that helps organizations create, manage & analyze contracts seamlessly. We are currently laser-focused on automating the entire contract lifecycle within organizations, thereby allowing them to focus on what matters most - growing their business. We’re currently actively expanding our footprint in India, US, UK & Singapore. SpotDraft is backed by a marquee set of investors such as Premji Invest, Prosus Ventures and Arkam Ventures.

Contracts are the most important unsolved problem in modern business. 100% of all money that enters a business or leaves a business is because someone signed a contract. However, the contracting process at most companies is slow, opaque, and riddled with inefficiencies. Legal Teams at most of these companies are often buried with mountains of mundane work and their business counterparts are often frustrated with slow turnaround times and lack of visibility. SpotDraft aims to solve this massive globally applicable problem. 

Join our Customer Success team to help execute our vision of reducing mundane work for legal teams and enhancing human productivity. Customer Success Managers at SpotDraft will end up owning the post-sale journey of our customers. As a Customer Success Manager, you will be responsible for activation, onboarding & retention of customers. You will also be responsible for identifying upsell opportunities and creating amazing user experiences (via gamification and other initiatives) to convert our customers into champions. 

Role & Responsibilities

• Leverage your deep product expertise and understanding of our customer’s business goals to lead adoption and enablement activities.
• Develop a program plan with measurable goals, a clear governance structure, and agreed-upon metrics of success.
• Lead workshops and complex deployment projects involving multiple senior stakeholders.
• Conduct Business Reviews with economic sponsors, program managers & business stakeholders for the purpose of reviewing results, sharing partnership feedback, and aligning on go-forward strategies.
• Build and manage relationships across your portfolio to solidify our partnership and commitment to the customer’s business goals.
• Proactively monitor and analyze customer health indicators, business goals & renewal dates, and develop strategies for joint success.

Qualifications & Skills:

• Excellent presentation, organizational, and communication skills (both written and verbal)
• 3+ years of relevant experience as a customer success manager in B2B SaaS companies, with enterprise-level customers preferred
• Ability to facilitate workshops with C-level executives and senior stakeholders on governance and operating models, business adoption techniques, the product vision & roadmap
• Team-first mentality & growth mindset are a must.

Why SpotDraft?

• We’re building a great product, and we are genuinely excited to take it to the world!
• It is possibly the best time to join. The team is lean and still growing. There are endless opportunities to show immediate impact, build processes/products from scratch, and do things you’ve not done before.
• Building and selling to an international audience - which is always a great experience to have!
• Amazing teammates, great work culture & flat hierarchy. 

 Perks:

• Medical + Accident insurance for employees & their families

• Professional development allowance (to get certified, do online courses related to your domain, publish articles in international journals, represent us in conferences, etc)

• Flexible work hours and leave policy
  
  

*SpotDraft is an equal opportunity employer. Candidates will not be discriminated against based on race, ethnicity, colour, religion, caste, sex, gender identity, sexual orientation, national origin, veteran or disability status.