Customer Success Manager (EMEA)

About SpotDraft:

SpotDraft is revolutionising the way high-growth companies handle contracts. Our CLM platform is designed to make contracting a breeze – it's convenient, it's fast, and it's incredibly easy to use. We're all about empowering legal teams with the tools and systems they need to unleash their full potential.

Don't just take our word for it – industry giants like PhonePe, Chargebee, Unacademy, Meesho, and Cred are partnered with SpotDraft. Our platform is a game-changer, saving legal counsels over 10 hours of precious time each week and helping them close deals 25% faster.

Join the SpotDraft revolution and discover the future of contracting!

Join our Customer Success team to help execute our vision of reducing mundane work for legal teams and enhancing human productivity. Customer Success Managers at SpotDraft will end up owning the post-sale journey of our customers. As a Customer Success Manager, you will be responsible for activation, onboarding & retention of customers. You will also be responsible for identifying upsell opportunities and creating amazing user experiences (via gamification and other initiatives) to convert our customers into champions. 

Role & Responsibilities

• Leverage your deep product expertise and understanding of our customer’s business goals to lead adoption and enablement activities.
• Develop a program plan with measurable goals, a clear governance structure, and agreed-upon metrics of success.
• Lead workshops and complex deployment projects involving multiple senior stakeholders.
• Conduct Business Reviews with economic sponsors, program managers & business stakeholders for the purpose of reviewing results, sharing partnership feedback, and aligning on go-forward strategies.
• Build and manage relationships across your portfolio to solidify our partnership and commitment to the customer’s business goals.
• Proactively monitor and analyze customer health indicators, business goals & renewal dates, and develop strategies for joint success.

Qualifications & Skills:

• Excellent presentation, organizational, and communication skills (both written and verbal)
• 3+ years of relevant experience as a customer success manager in B2B SaaS companies, with enterprise-level customers preferred
• Ability to facilitate workshops with C-level executives and senior stakeholders on governance and operating models, business adoption techniques, the product vision & roadmap
• Team-first mentality & growth mindset are a must.

Why SpotDraft?

• We’re building a great product, and we are genuinely excited to take it to the world!
• It is possibly the best time to join. The team is lean and still growing. There are endless opportunities to show immediate impact, build processes/products from scratch, and do things you’ve not done before.
• Building and selling to an international audience - which is always a great experience to have!
• Amazing teammates, great work culture & flat hierarchy. 

 Perks:

• Medical + Accident insurance for employees & their families

• Professional development allowance (to get certified, do online courses related to your domain, publish articles in international journals, represent us in conferences, etc)

• Flexible work hours and leave policy
  
  

*SpotDraft is an equal opportunity employer. Candidates will not be discriminated against based on race, ethnicity, colour, religion, caste, sex, gender identity, sexual orientation, national origin, veteran or disability status.